SEPANG: In conjunction with the upcoming 14th Malaysian General Election, AirAsia is waiving flight change fees for bookings where the travel date falls on polling day (9 May 2018).
This is to ensure passengers travel plans are not affected, it said in a statement today.
It said the offer applies to Malaysian citizens only, and must be done within ten (10) days from the announcement of the polling day by the Election Commission of Malaysia.
Guests may choose one of the following options:
Option 1: Move Flight: Perform one (1) date change for all bookings without flight change fee to postpone travel by up to thirty (30) days from the original travel date, subject to seat availability and any fare or tax differences; OR
Option 2: Credit Account: Retain the fare value in your AirAsia BIG Loyalty account for future travel with AirAsia, to be redeemed within 90 calendar days from the date of credit issue.
For move flight / credit account, kindly fill in an e-Form available at support.airasia.com:
1. Click on the Email Us tab on the right panel
2. Select Enquiry/Request under Type of Feedback
3. Select Booking under Sub Category 1
4. Select GE14 for Sub Category 2
5. Type in your option under Subject: “GE14 - Move Flight” OR “GE14 - Credit Account”
6. Complete the remaining form fields and click Submit to proceed
a. For move flight, please provide new flight details (date and time) and passenger name(s) and scan/photo of your Malaysian Identity Card
b. For credit account, please provide your AirAsia BIG Loyalty member ID and scan/photo of your Malaysian Identity Card