KUALA LUMPUR: Aeon Credit Service (M) Bhd plans to expand its insurance products with high affinity with the existing peripheral business as well as pursue cashless transactions through e-wallet.
Aeon Credit managing director Yuro Kisaka said it wanted to improve its digital platforms and leverage on new technologies.
This is by pushing sales via digital channels and services, and simultaneously reducing the frequency of face-to-face sales with customers.
"With this transformation, we will be able to connect with customers directly, proactively offer personalised solutions, while simplifying and automating operational processes and improve efficiency.
"By using advanced digital technologies, we will be able to enhance our customers' experience, generate incremental revenue opportunities and reduce costs," Kisaka said in a statement today.
For the second-half of FY2020, the company has reviewed its group structure and will follow through its medium-term growth strategy by reforming our core system with a new system to boost efficiency and productivity.
Meanwhile, Aeon Credit shareholders passed all resolutions submitted to its 23rd annual general meeting today.
Its shareholders also approved a final dividend amounting to 14 sen per share for financial year ended February 29, 2020 to be paid on July 16.
Kisaka said FY2021 was expected to be an unprecedented year of challenge and uncertainty due to the Covid-19 pandemic.
He said during the Movement Control Order, the company had ceased customer-facing and other frontline operations across its entire branch network.
"Due to this, we have been focusing to enhance our digital platforms and speed up our digital transformation," he said.