KUALA LUMPUR: Maybank Group has introduced the first-ever contactless automated teller machine (ATM) cash withdrawal service in Malaysia, now available via the MAE app at selected ATMs nationwide.
The new service aims to enhance convenience for more than 12 million Maybank ATM cardholders as they continue to adjust their lifestyles to the new norm and enjoy more digitally-enabled access to traditional banking services.
President and chief executive officer (CEO) Datuk Khairussaleh Ramli said the new contactless cash withdrawal service is another step in the bank's holistic offering of digital banking services.
"It also comes on the heels of many other ground-breaking services we have recently introduced as part of our digital bank offerings. So rest assured, there will be more to come in the months ahead," Khairussaleh said in a statement today.
Customers can use this service at some 1,000 ATMs, which will indicate the availability of the contactless cash withdrawal service at the machine.
Eventually, this service will be made available at all Maybank-owned ATMs.
Meanwhile, group CEO of community financial services Datuk John Chong said Maybank's focus on building its digital capabilities had enabled it to stay ahead of the curve and continue serving customers and the underserved segments of the community, especially during the outbreak of the pandemic.
"The new service reaffirms our strength as a digital bank and our role as a traditional bank.
"We have been able to design our lifestyle applications, introduce digital
financing solutions in Malaysia, cutting across retail and non-retail segments for products such as mortgages, personal and SME financing, and allowed for KYC processes to be undertaken digitally in Singapore, Indonesia, and the Philippines," he said.
Chong said the cashless ATM withdrawal would enhance convenience for customers and ensure that they could enjoy a comprehensive range of digital solutions via a single app, MAE.
He said the introduction of the contactless withdrawal service is also driven by the bank's efforts to keep its customers safe, seeing as customers are not required to physically touch any external surfaces except to receive cash dispensed from the ATM.
Chong said that Maybank would continue to develop digital products and services for customers, but it would also use the capability to drive sustainable banking practices to support its communities.
"We have used it successfully in the past, such as for MaybankHeart, the first-of-its-kind digital social fundraising platform for non-governmental organisations (NGO) and Sama-Sama Lokal, our zero commission online marketplace to help struggling microenterprises.
"This platform now has over 14,000 merchants, who have generated some RM24 million in order value, benefitting from their access to Maybank2u's 12 million customer base. This aspect will continue as part of our humanising mission," he said.