KUALA LUMPUR: OCBC Bank (Malaysia) Bhd has partnered with J&T Express (Malaysia) Sdn Bhd to offer safer and convenient last mile delivery for over 1,500 couriers.
The collaboration will see digital collection solution OCBC OneCollect being progressively used by all J&T couriers nationwide, along with an in-store presence as well.
OCBC Bank managing director and head of transaction banking Chong Lee Ying said the tie up with J&T was a milestone in the bank's quest to remove all impediments to effective last mile delivery.
Chong said last mile delivery had long had to contend with safety and convenience issues as the couriers opened themselves to unseen and unappreciated risks when it comes to collecting cash on behalf of the company.
"This can go unnoticed because each collection is relatively small. But the amounts can snowball with each delivery, making the couriers targets for theft.
"In addition, cash easily get lost or misplaced. We are pleased that OCBC OneCollect is able to step in where it matters most," she said in a statement.
J&T chief finance officer David Zheng said the OCBC Bank's solution would enhance the safety of its couriers who operate mainly on motorcycles to make its operations even more seamless.
"Going cashless for a cash-on-delivery business is a happy misnomer.
"We have now made it possible to eliminate cash handling and sorting out of physical cash at all our points of collection including our outlets. This saves us daily trips to the bank as well," sais Zheng.
OCBC Bank's collection solution enables J&T Express's couriers to eliminate cash collection – vulnerable to theft and being misplaced when on the go – through a QR Code embedded in their collections app.
At the customer's doorstep, the courier simply generates a QR code using the app for the customer to scan and make the payment on the spot.
The amount then flows seamlessly into J&T Express's account. When the funds are successfully credited, the courier receives a credit notification upon which the delivery is released to the customer.