KUALA LUMPUR: Malayan Banking Bhd (Maybank) today announced that customers registering Secure2u for the first-time, or on different or new device, will have to activate Secure2u via any Maybank automated teller machine (ATM) nationwide, beginning October 31 2023.
Secure2u is used to approve Maybank2u and MAE transactions, using Secure Verification (one-tap approval) and Secure TAC (6-digit TAC number generated on the MAE app).
Upon activation of Secure2u via ATM, customers can start approving transactions after only after 12 hours.
This additional measure is to curb unauthorised transactions and fraudulent activities, on top of the five key measures to combat financial scams implemented by the bank in July 2023.
"By allowing customers to perform self-activation of Secure2u via ATM, they can better control their online banking authorisation process by physically verifying their identity at the ATM, heightening supervision over their accounts and ultimately, safeguard their monies from scammers," Maybank Community Financial Services group chief executive officer Datuk John Chong said.
Customers will have to first register for Secure2u on the MAE app and secondly, activate Secure2u with their debit, credit or charge card PIN number at any of the 3,000 Maybank ATMs nationwide, at their convenience.
Maybank said in a statement that the 12-hour cooling-off period may vary as the bank continuously analyses scam trends and transaction patterns.
It said the measure is imperative, and acts as an additional layer to thwart scammers as it ensures that customers are the sole approvers of their Secure2u registration.