KUALA LUMPUR: Telekom Malaysia Bhd (TM) has allocated over RM4 million to support immediate flood relief efforts nationwide under the Sumbangan Ihsan MADANI initiative.
Aimed at ensuring timely support for those in need, TM will provide additional support for the affected Unifi Home customers.
This includes free replacement of damaged Customer Premise Equipment (CPE) and network components, a one-month subscription rebate for affected customers, and an extension of credit terms to 60 days without service suspension.
"TM installed complimentary Wi-Fi services at various flood relief centres (PPS) to ensure uninterrupted communication for flood victims and PPS' administration.
"At the same time, TM's network restoration team is working tirelessly to restore services for customers impacted by the recent monsoon flood, especially in the east coast region.
"This involves efforts to immediately divert key network elements for infrastructure that have been destroyed by the flood to minimise service downtime for the government, enterprises, and consumers," TM said in a statement.
Group chief executive officer Amar Huzaimi Md Deris said the company deeply appreciates the patience and understanding of its customers as TM works to restore its networks, despite challenges due to power outages and damaged equipment in certain locations.
To bolster its efforts, Amar said the company has deployed the 56 Rejimen Semboyan Pakar Telekom Askar Wataniah, a team of TM volunteers, to provide on-ground assistance, deliver emergency services, and expedite restoration works.
"TM is grateful to serve alongside the Ministry of Communications, Malaysian Communications and Multimedia Commission (MCMC), National Disaster Management Agency (NADMA), Malaysia Civil Defence Force (APM), and GDRN members in supporting collective efforts to assist communities in need.
"Through these partnerships, we supported more than 28,000 individuals via various disaster relief and preparedness programs, ensuring faster distribution of aid across the country.
"We remain steadfast in our efforts to restore connectivity and essential telecommunications services and aid recovery for those affected by the floods," he said.