KUALA LUMPUR: Low-cost carrier, AirAsia Bhd, has clarified that the claim by member of Paliament (MP), Bung Moktar Radin, was untrue.
In a statement, Chief Executive Officer, Aireen Omar, said the airline continually strove to offer low fares and this included its Kuala Lumpur-Sandakan service.
“The claim that a one-way flight for the cost RM2,000 is completely untrue because the average fare is RM213.
“Even during peak season, when AirAsia operates flights with 100 per cent load factor, our highest fare was about RM1,180, which still remain lowest in the market,” she said.
She said that there were also no ‘hidden charges’ as alleged by the MP as AirAsia’s guests had the option of choosing how they wanted to fly and what products they wished to pay for. All fees and charges were clearly stated on website and mobile app.
"In the spirit of 'concern for the welfare of the people', we wish to invite him (MP) to review the differences in facilities and services between airport terminals in Malaysia and look into customer opinions and feedback.
“The rakyat in Sandakan are being forced to pay the same airport tax as travellers who use Kuala Lumpur International Airport for far inferior services,” she saiD.
Aireen said AirAsia practised an open policy and welcomed any MP who would like to collaborate to further develop and grow the tourism and travel industry.
“We also invite them to meet us to have a constructive dialogue and give us an opportunity to explain our low-cost business model and its contributions to the industry", she said. — Bernama