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Malaysia Airlines, AirAsia cancel flights in and out of Bali following Mt Agung eruption

KUALA LUMPUR: Malaysia Airlines (MAS) has cancelled all flights between Kuala Lumpur and Denpasar-Bali following an eruption at Mount Agung.

In a statement, MAS said passengers have been personally notified via SMS on Sunday evening and a travel advisory was also posted on the airline’s website, Facebook and Twitter pages.

“The airline is monitoring the situation closely and will adjust its flight operations into and out of Ngurah Rai International Airport when necessary.

“Owing to the situation, MAS will allow affected passengers to to a full refund or deferment of travel until end of February 2018 and change of destination (subject to seat availability) to Jakarta, Surabaya or any Asean destination Malaysia Airlines flies to.

“For more information, passengers are encouraged to call 1 300 88 3000 (in Malaysia) or +603 7843 4000 (for outside Malaysia).”

Meanwhile AirAsia said that as a result of Bali's Ngurah Rai International Airport's temporary closure, all AirAsia and AirAsia X flights in and out of Bali have been cancelled.

“In addition, flights from and to Lombok remain cancelled today. Further information will be released once available.

“Affected guests will be notified of their flight status via email and SMS. AirAsia strongly encourages all guests to update their contact details at airasia.com to ensure that they are notified of any updates to their flights,” it said.

Guests whose flights were cancelled are entitled to choose one of the following service recovery options being offered, namely to move their flights to a new travel time on the same route within 30 calendar days from original flight time without additional cost and subject to seat availability or credit account - or retain the value of their fare in a credit account for future travel with AirAsia.

“The online credit account is to be redeemed within 90 calendar days from the date of issuance and guests are advised to check www.airasia.com and AirAsia's social media pages for further announcements.

“We also encourage guests to check their flight status through the "Manage My Booking" feature on AirAsia's website,” the statement said.

Those requiring further information and assistance can contact AirAsia customer support team at https://support.airasia.com.

It was reported that Mount Agung spewed smoke as high as 4,000 metres above its summit today and had disrupted at least 28 flights departing and arriving at the island.

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