KUALA LUMPUR: Crockfords Hotel has been named a recipient of the Five-Star award in the 2019 Forbes Travel Guide Star Ratings on Wednesday, becoming the first hotel in Malaysia to receive the prestigious award.
The hotel, located at Resorts World Genting in Genting Highlands, is one of only 210 hotels worldwide bestowed with Forbes Travel Guide's most prestigious ranking.
“We at Resorts World Genting are thrilled that Crockfords has been recognised by the Forbes Travel Guide in their recent announcement of the 2019 award,” Datuk Edward Holloway, executive vice president of leisure & hospitality, Resorts World Genting in a statement on Thursday.
“From the outset, we have strived to create a space worthy of the prestigious name of Crockfords, sparing no expense to deliver an unparalleled experience.
"To be rewarded with the Five-Star rating is a confirmation that our vision for luxury at Resorts World Genting works."
Holloway added that the award was great not only for Resorts World Genting but also for Malaysia.
"It is an affirmation that Malaysia, as a destination, has luxury service on par with the world’s best, with service and standards that meet the highest level of demands.”
Crockfords Hotel general manager David Leung, meanwhile, said his team had worked tirelessly on the finest details of luxury service.
"It is fairly easy in this day and age to build the finest assets however it is the software that makes the difference.
"And they will continue to look at new ways in providing a unique and memorable experience so that each time a guest returns it is always special.”
On winning the award, Leung added: “We are very proud that the entire opening team are Malaysians and most importantly, they have great potential and eager to provide exemplary service.
"They are all very passionate young people and we hope with this award they are motivated to further go beyond expectations. It is a service ethos that we hope to inculcate in each of our team members to meet world-class service standards.”
Entering its 61st edition, the Forbes Travel Guide Star Ratings is the oldest travel guide in the United States and is now globally considered as of the foremost benchmark of the world’s finest luxury hotels, spas and restaurants by the discerning.
Scored by anonymous and unannounced auditors using a proprietary algorithm that weighs service at 75 per cent and quality of the property at 25 per cent, the Forbes Travel Guide Star Ratings follows exacting standards that focus on graciousness, thoughtfulness and a sense of personalised service to craft a list of Five-Star, Four-Star and Recommended sites.
To qualify for a Five-Star Forbes Travel Guide rating, a hotel must receive a rating of at least 90 per cent in all respects, from experience to service to the smallest of details.
The Forbes Travel Guide 5-Star rating is the hospitality equivalent of a 3-Star Michelin rating for a restaurant – a guarantee of a top-of-the-line experience that shatters all expectations.
Other hotels that made it into the Five Star list include Hong Kongs’ Ritz Carlton, Four Seasons, Langham, Mandarin Oriental, Peninsula and the Island Shangri-la.
In Bangkok, the Peninsula, St Regis & Mandarin Oriental were once again in the Five Star list. Closer to home in Singapore, the Capella, the Mandarin Oriental and the Fullerton Bay maintain their Forbes Five Star status.
Crockfords provides 111 Superior Rooms, 8 Junior Suites, 18 Signature Suites and three Executive Suites that were equipped with the latest technology, embedded in the rooms to ensure ease and comfort at the touch of a button.