CYBERJAYA: The Communications and Multimedia Consumer Forum of Malaysia (CFM) conducted an online poll during the Movement Control Order (MCO) to gather feedback from consumers on their subscribed internet services.
Their findings show that most consumers are not satisfied with the internet speed promised by telcos.
Most respondents have more than one grouse, which include the relatively poor quality of indoor network coverage, and the lack of significant improvements after complaints are lodged.
"We conducted this poll during the recent MCO, when everyone was highly dependent on internet connectivity to work from home and stay connected. This issue should not happen, as telcos have promised to provide their services as (advertised) and should be more proactive in improving their services," said CFM chairperson Datin Mohana Mohariff.
She added: "CFM has been working with MCMC (the Malaysia Communications and Multimedia Commission) and is currently in the process of tightening up the provisions of the General Consumer Code (GCC) to ensure that consumer rights are protected. Some of the topics that will be reviewed in the GCC are the service contractual terms and conditions, to provide a critical information summary, and more attention to consumers with special needs."
CFM always encourages consumers to lodge complaints to their respective telcos by providing detailed information about the issues they face. If the problem they have is not resolved after making a complaint, consumers can lodge a report to CFM via the integrated complaint portal with MCMC at https://aduan.skmm.gov.my/. - Bernama