KUALA LUMPUR: AirAsia Group will relocate operations at Singapore Changi Airport from Terminal 1 to fully-automated Terminal 4 effective November 7.
AirAsia Singapore chief executive officer Logan Velaitham said the move to the new state-of-the-art, fully-automated Terminal 4 for all flights departing and arriving in Singapore is in line with AirAsia’s vision of becoming a digital airline.
“This year, the focus in Singapore is to embrace Fast and Seamless Travel (FAST). We collaborated with Changi Airport Group (CAG) to automate and innovate our check-in and airport experience,” he said.
“Our ground staff have been upskilled into brand ambassadors for the airline, to assist guests with last-minute value-add services at check-in, such as buying travel insurance, inflight wifi or upgrading to Hot Seats,” he added.
At Terminal 4, AirAsia said it will deploy 19 check-in kiosks, 14 auto bag drop machines, two document check counters and two payment counters at Row 4, with group check-in services available at Row 5.
Guests will be able to check-in at home via web and mobile, print their bag tags at our self-service kiosks and drop their bags at the auto bag drop machines when they come to the airport, or proceed directly to the gate if they have no check-in baggage.
AirAsia said all of its flights scheduled for that day will arrive at and depart from Terminal 4.
Departing and arriving flight schedules will not be affected by the move, it added.
Guests departing from Terminal 4 are advised to arrive 3 hours before departure to ensure sufficient time to move through the new terminal, while those arriving in Terminal 4 are advised to inform their loved ones of the change.
Guests can reach the terminal via taxi, private hire cars, bus and personal transportation. Those using MRT services will need to head to Terminal 2 arrival hall and take the free shuttle bus service that will ferry guests to Terminal 4. The shuttle bus will be available every 10 minutes for 24 hours a day, every day of the week.
Meanwhile, AirAsia X Bhd’s 2016 annual report has won the Best of Malaysia category in the 31st Annual International Annual Report Competition (ARC) Awards.
ARC Awards, which received close to 2,000 entries from over 30 countries, is the world's largest annual report competition to honor overall excellence in annual reports and to encourage noteworthy and vital writing, as well as imaginative and original design.
AirAsia X group chief executive officer Datuk Kamarudin Meranun said: “This award is significant to us as our annual report is a very important document for us to communicate with our investors regarding what we have done over the past year and presenting our data in a transparent, accurate and clear manner.
“We will continue to engage with our investors and maintain effective communication with them. I’m proud of our IR team and also the other AllStars for their commitment, in the spirit of One AirAsia in producing the best report for the year,” he said.
AirAsia X CEO Benyamin Ismail said: ”The award recognises AirAsia X as an airline that encourages AllStars push boundaries and challenge convention to turn their great ideas and passion into reality and work together as a team to achieve greater heights.”