MAHB reassures its airports are safe for travelling

KUALA LUMPUR: Malaysia Airports Holdings Bhd (MAHB) has reassured that its network of airports are safe and well-prepared to handle the reopening of the country's tourism and domestic flights.

MAHB said it will support its airline partners and retailers in ensuring all safety measures are carried out vigilantly across its network of airports, while ramping up the readiness of all airport staff in operating in the new normal of air travel.

Group chief executive officer Datuk Mohd Shukrie Mohd Salleh said air travel was expected to surge backed by improved situation in the country from the Covid-19 infection, recovery and management as well as the easing of travel restrictions.

"We want to provide assurance to the passengers that they can travel safely and seamlessly as our airports are prepared with safety measures fully rolled out throughout the airport journey.

"Our main aim is to facilitate a safe and welcoming passenger flow for both departing and arriving guests. From focusing on strict social distancing measures to ensuring the availability of personal protection equipment, we serve to complement our airline partners' new safety protocols as well," he said in a statement on Tuesday.

He said passengers would be protected on the health and safety aspects via a contactless airport experience with the implementation of facial recognition technology, contactless security screening at check-points and sneeze guard protectors at counters while on-ground safety compliance officers patrol the terminals to ensure social distancing is practised responsibly by passengers at all times.

MAHB is closely working with its retailers not only by ensuring a sanitised environment but also urging the full adoption of electronic payments via mobile payment apps such as Boost, Touch 'n Go, Grab Pay, mPAY and Samsung Pay.

"On top of the standard operating procedures (SOPs) on sanitisation and temperature checking, outlet layouts are also changed for social distancing enforcement.

"We want to make airport retail experience easier, safer and better for our passengers and the airport community," Shukrie said.

He said the specially formed Covid-19 committee comprising airport management, government agencies and related stakeholders were constantly kept abreast on the latest facilities and services provided at other airports around the world.

The committee is looking at further enhancing the efficiency and effectiveness of disinfection exercises through automation and UV light technologies that will be installed at passenger heavy areas such as washrooms, baggage reclaim and immigration clearance counters.

With the reopening of domestic tourism, all airport passengers are reminded of the new normal and to adhere to the travel procedures through MAHB's network of airports.

These include a mandatory wearing facemask at the airport, allowing only passengers with a valid flight ticket or boarding pass to the terminal and maintaining a one-metre gap wherever for passengers who are at the terminal.

All departing passengers will have to go through temperature screening before being allowed to enter the terminal building, while departing passengers are advised to arrive at least three hours before their flight to avoid any inconveniences in light of the implementation of the additional procedures.

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