Celcom restores flood-impacted network services

KUALA LUMPUR: Celcom Axiata Bhd is providing support to flood-affected Malaysians by working to resolve and restore impacted network services as quickly as possible.

In a statement today, the telco said this includes enhancing connectivity support at flood relief centres nationwide while also providing necessities and food supplies to flood victims.

It said as of 12pm December 23, 2021, Celcom has restored more than 70 per cent of flood impacted network sites in Klang Valley, which includes 100 per cent network restoration at Hulu Langat, Bestari Jaya, Jeram, Klang, Port Klang, Dengkil, Pandan Indah, Seksyen 27 and Seksyen 35 in Shah Alam.

In the eastern and southern regions, Celcom has restored more than 50 per cent of impacted network sites with 100 per cent restoration at Raub, Panching, Bukit Goh, Tanjung Lumpur, Pantai Sepat, Sri Jaya, Chini, Bukit Juntai, Durian Tipus and Kg. Ngoi-Ngoi.

Celcom's Network team has been on high alert since the beginning of the flood and have been closely monitoring its network operations by responding quickly and minimising impacts on network services.

The floods have impacted more than 100 network sites nationwide, due to power outages and in some areas, high water levels and severe road conditions have prevented our network team to access the affected sites, it said.

In addition, Celcom is also enhancing its connectivity coverage at temporary relocation relief centres (PPS) by deploying 'Cellular-on-wheels' equipment, provision of free fixed wireless access (FWA) and installation of coverage signal boosters.

It said the enhanced connectivity initiative at PPS nationwide includes PPS Ladang Emerald SKJT Kemuning and PPS Kota Kemuning in Shah Alam, PPS Dewan Orang Ramai Tok Muda in Klang, PPS Balairaya Kampung Tiram in Pahang and many more.

Celcom said besides that, it has also allocated RM2 million for flood relief support and is in collaboration with the Malaysian Relief Agency (MRA) to distribute food packs, cleaning equipment, medical supplies, and basic necessities to flood-affected communities nationwide.

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