KUALA LUMPUR: Malaysia Aviation Group (MAG) has opened its latest airline ticketing office located at Paradigm Mall, Petaling Jaya.
Its ticketing office includes reservations and ticket transactions for Malaysia Airlines, MASwings, Firefly, oneworld, and Codeshare flights, and purchasing ancillary services such as seat selection, prepaid baggage and lounge access.
MAG chief executive officer of airlines Ahmad Luqman Mohd Azmi said the company is offering its customers multiple transaction avenues, whether they prefer to engage physically, online, or over the phone.
"We offer a range of tailored solutions designed to meet the diverse needs of our customers, reflecting our unwavering dedication to enhancing the customer experience. This commitment extends warmly to all, including our valued Enrich members, showcasing the essence of Malaysian hospitality," he said in a statement.
In addition, the new ticketing office provides Enrich members the convenience of engaging in services related to their Enrich accounts all under one roof, covering profile updates, account management, missing points claims, product inquiries, redemptions and many more Enrich services.
Enrich Platinum and Gold members, as well as Business Class passengers, will also enjoy exclusive privileges including access to a dedicated business class waiting area, four dedicated ticketing counters and a priority queue system to ensure seamless processing and personalised service.
As part of its efforts to elevate its premium service offerings, Malaysia Airlines recently introduced the Premier Line – a dedicated call support channel exclusively for Enrich Platinum and Gold members to gain quick and seamless assistance on their travel needs.