KUALA LUMPUR: Malaysia Airlines and Batik Air were found to have missed on-time performance (OTP) key performance indicators for the month April through June 2024.
The Malaysian Aviation Commission (Mavcom) in its16th Bi-Annual Consumer Report today said Malindo Airways Sdn. Bhd. (Batik Air) and Malaysia Airlines Bhd demonstrated a shortfall in meeting the OTP performance for both domestic and international flight operations from April to June 2024.
The commission has set key performance indicators, such as OTP, requiring 85 per cent of flights to depart within 15 minutes of their scheduled time of departure.
During the months of April and May 2024, AirAsia Bhd achieved an OTP performance rate of 85 per cent for its domestic flight operations.
Similarly, AirAsia X Bhd met the OTP target in May and June 2024.
In terms of international flight operations, AirAsia X met the target from April through June 2024, while AirAsia accomplished this target only in April 2024.
On the other hand, all airlines successfully met the standard for flight cancellations between April to June 2024, achieving a 100 per cent operational rate for the scheduled flights within the month.
Airlines are required to operate 80 per cent of their scheduled flights while limiting cancellations to no more than 20 per cent within a month.
Failure to meet these targets could impact the renewal or acquisition of additional Air Traffic Rights (ATR) applied for with the commission.
Meanwhile, Mavcom said as of June 30, 2024, 26 out of 28 service quality elements under the Airports Quality of Service (QoS) framework have been implemented at Kuala Lumpur International Airport Terminal 1 and 2.
The remaining service quality elements, addressing queuing times at check-in counters and kerbside areas, are expected to be implemented by the end of 2024.
The commission has implemented the framework in other airports, including Kuching, Miri, and Senai in August 2024 with a goal of nationwide implementation by 2027.