KUALA LUMPUR: Web Bytes Sdn Bhd will unveil a suite of retail solutions aimed at reimagining the retail landscape at the upcoming Franchise Expo Malaysia.
The retail management software company said the event from July 11-13 at Kuala Lumpur Convention Centre will feature several innovations, including the use of artificial intelligence (AI) and computer vision.
"These technologies have been harnessed to develop a cutting-edge solution designed specifically to transform the retail and food and beverage (F&B) industries, delivering unparalleled operational efficiency, excellence, and customer satisfaction," it said in a statement.
Web Bytes said computer vision and AI assist business owners in monitoring their operations where it can track customer waiting times, monitor employee performance and manage inventory levels.
By harnessing the power of data, Vision AI optimises service efficiency, enhances customer experiences, and drives business growth.
Chief executive officer Ooi Boon Sheng said generative AI will complement the human workforce, and those who embrace and leverage AI will find themselves leading the way.
Ooi envisions AI as a tool to empower businesses, enhance decision-making, and boost efficiency, fostering a positive relationship between humans and AI.
"Last May, we established our Xilnex Retail Tech Experience Centre within our own cafe, Wonders Cafe, in Petaling Jaya.
"We have been gathering data from the café to use as a testbed for our computer vision and AI solution, which we will share at the expo," Ooi said, adding the importance of effectively leveraging AI for marketing, customer service, and overall growth.
According to Web Bytes, its flagship product Xilnex, a cloud-based point-of-sale (POS) system, already serves over 10,000 retailers and F&B businesses across Southeast Asia.
It features account management, e-commerce integration, e-payments, mobile reporting, and inventory management, catering to both small and large businesses.
Xilnex's clients include all international airports in Malaysia and renowned F&B brands and duty-free outlets.
With 90 per cent of its customer base in Malaysia generating RM30 million in annual sales, the company aims to shift this balance to 70 per cent in Malaysia and 30 per cent in the region within two years.