PETALING JAYA: Grab Malaysia introduces 'Scan to Order' and continues its partnership with the Malaysia Federation of The Deaf (MFD) to drive further employment and earning opportunities for those in the deaf community through tech.
"With our friends at MFD and Grab Signatures merchant-partners, we hope to do our part in supporting the community by leveraging technology to challenge the status quo, by removing barriers that were traditionally accepted as the norm. In doing so, we hope to create equal, inclusive opportunities for our community of PWDs to build respectable livelihoods," said Grab Malaysia managing director, Sean Goh in a statement.
With the pandemic impacting consumers' daily lives, restaurants need to adapt to provide a safe yet convenient experience. Grab's 'Scan To Order' feature aims to support this by providing a contactless dine-in solution that allows patrons to place their orders and pay for their bill - all on their smartphones, in three steps:
1. Scan the QR code at their table to browse the menu;
2. Place order and pay via Grab app;
3. Orders will be processed and sent to you.
The effort comes as part of Grab's ongoing #TechUntukSemua focus—using technology as a force for good to empower more people to access opportunities from the digital economy, no matter their background.
With the introduction of the feature, restaurants too will be able to employ deaf Malaysians for service roles, which would typically be considered as more challenging for them to excel in.
Grab first introduced the 'BreakTheSilence' campaign in 2018 in partnership with MFD. Then, over 100 deaf driver-partners were successfully onboarded.
Since then, Grab has extended its commitment to improve the overall experience for partners with various forms of disabilities who depend on the various services on Grab.
Malaysia Federation of the Deaf president, Mohamad Sazali Shaari said that the federation laud Grab for their effort in creating an equal and inclusive environment for the PWD community in Malaysia to have access to earning opportunities.
"The #TechUntukSemua drive is an exemplary showcase of leveraging technology to ensure a more inclusive economy among all Malaysians. We are also proud of this long-standing partnership with Grab to ensure that Malaysia's PWD community are able to have the knowledge, capabilities and opportunities."
To-date, over 1,000 PWDs earn an income via Grab in Malaysia, which includes driver, delivery and merchant partners on the platform.
Helping to drive this change further, Grab is working with MFD to identify and train deaf individuals with the necessary skills to be part of the workforce. They will then be matched with and hired by participating Grab Signatures merchant-partners.