KUALA LUMPUR: More often than not when we frequent a restaurant, we hardly pay attention to what goes on behind the scenes. If the front-of-house looks clean, generally we will not expect to be hit with certain 'surprises'.
However, social media unearthed an unpleasant 'surprise' concerning a popular banana leaf eatery in Bangsar.
A video has gone viral depicting restaurant workers washing dishes in a puddle of dirty water by the roadside, behind the restaurant.
It was alleged that the incident took place at Raj's Banana Leaf and this was proven true after the restaurant issued an apology.
"We would like to apologise for an unfortunate incident by our newly recruited staffs at our Bangsar outlet recently. This has never happened before, and should not have happened," Raj's Banana Leaf posted on their official Facebook page.
"We also want to assure you that Raj's Banana Leaf consistently passes the health inspections conducted regularly.
"We are very sorry by the regrettable actions by our new staffs and understand that is not acceptable," the statement read.
With the apology, Raj's Banana Leaf announced they are offering a complimentary buka puasa dinner at their Bangsar outlet on May 31 from 7.30pm to 9.30pm.
The restaurant said they will continue to monitor their kitchen attentively and carefully, stating that hygiene and cleanliness are their top priorities.
Raj's Banana Leaf ensured that strict action had been taken against the staff members involved, assuring that such a thing will not happen again.
Saying that they understood the concern by customers, Raj's Banana Leaf expressed hope that 'you will still give us a chance to serve you in the future'.
Meanwhile, a local portal TwentyTwo13 reported that Kuala Lumpur mayor Tan Sri Mhd Amin Nordin Abdul Aziz said the restaurant will be shut down tomorrow.
Mhd Amin was quoted as saying that the restaurant will remain closed untul they adhere to regulations set by the city council.