KUALA LUMPUR: Langkawi International Airport (LGK) has once again won the 2023 Airport Service Quality (ASQ) Award for Best Airport of 2 to 5 Million Passengers in Asia-Pacific for the third consecutive year.
The announcement, made by Airports Council International (ACI) World, solidifies the airport's reputation as a top-notch facility that consistently delivers exceptional service and satisfaction to its passengers, said Malaysia Airports in a press release today.
"The ASQ program by ACI establishes the benchmark for global airport customer experience, employing a rigorous methodology that involves on-site surveys with passengers," it said. The surveys evaluated satisfaction levels across over 30 performance metrics. In 2023, more than 400 airports participated in the programme, collecting nearly 600,000 passenger surveys.
"This demonstrates the programme's credibility and effectiveness in gathering valuable insights and preferences from passengers, ultimately contributing to the continuous improvement of airport services and facilities worldwide," said the statement.
"As Langkawi Island continues to attract global tourists, we are witnessing a resurgence in travel, highlighted by the recent introduction of new airline routes such as flydubai's (FZ) Dubai (DBX)-LGK route," said Malaysia Airports' Acting group chief executive officer, Mohamed Rastam Shahrom.
In February 2024, Malaysia Airports (the Group) witnessed local airports registering a total of 7.8 million passenger movements (4 million international and 3.8 million domestic).
This marks the highest monthly record since the onset of the Covid-19 pandemic, demonstrating an impressive 95.8% recovery rate compared to the same month in 2019, said Malaysia Airport.
The surge in passenger volume can be attributed to various factors including extended school and festive holidays, the celebration of China's Spring Festival, and the introduction of new airlines and additional flight frequencies.
Total passenger traffic experienced a notable increase of approximately 12% compared to the previous month's record of 6.9 million, with domestic traffic witnessing a particularly significant spike of 20% from 3.1 million passengers in January 2024.