KUALA LUMPUR: Banks have been urged to maintain traditional services, including over-the-counter deposits, to ensure all populations, especially senior citizens, have access to essential banking services.
Alliance for Safety Community chairman Tan Sri Lee Lam Thye said such options would help bridge the digital divide since many elderly individuals are less familiar with technology, having not grown up with digital devices like younger generations.
"It is crucial to prioritise senior citizens' safety and financial well-being.
"Offering them the option of over-the-counter transactions is a practical step towards achieving this goal," he said.
Lee's call came in response to a recent media report about con artists posing as good Samaritans and stealing over RM100,000 from senior citizens struggling at automated teller machines.
He said this is likely just the tip of the iceberg, as many other elderly individuals find financial digitalisation cumbersome and frustrating.
He added that immediate measures are needed to address the challenges the elderly face with digitalisation, which rapidly changes the delivery of essential services, including healthcare and communication.
"Excluding the elderly from these digital advancements can lead to social isolation and limited access to critical services.
"Empathy towards their difficulties with technology can foster inclusivity, ensuring they are not left behind in an increasingly digital world," he said.
Lee also called for recognising and addressing these challenges, providing support and alternative options to help the elderly navigate the digital landscape effectively.
"Ultimately, creating a more accessible and inclusive digital environment benefits the entire community, ensuring everyone can participate fully in society."