PUTRAJAYA: Each ministry, department and agency needs to establish a Service Delivery Improvement Monitoring Committee (JP4) to monitor the implementation of service delivery improvements at their respective levels.
This follows Prime Minister Datuk Seri Anwar Ibrahim's emphasis during the 19th Public Service Prime Minister's Council (MAPPA) meeting on Aug 16 on the importance of improving the quality of service delivery as soon as possible.
Deputy director-general of the Public Services (Development), Datuk Dr Anesee Ibrahim said the matter involved existing work processes that needed to be improved, as well as regulations and customer charters that should be updated to better meet the needs of the people.
"The directive aims to streamline and strengthen governance efforts in the government service delivery management system," he said through a circular signed on Aug 19.
He said to ensure that the initiative is implemented in an orderly manner, JP4 of ministries, departments and agencies need to send service delivery performance reports to the Research, Planning and Policy Division, Public Service Department (BPPD JPA).
"Regular reports need to be sent every three months to report to the Public Service Department director-general," he said.
He said the establishment of the committee is expected to be given due attention to ensure the implementation of improvements in the delivery of government services with integrity can be realised.– BERNAMA