KUALA LUMPUR: While most motorists are in favour of the implementation of the Multi-Lane Fast Flow (MLFF) system, many are still loyal to the current toll payment formats.
Zulkhaireen, 48, an RFID and Touch 'n Go user, said he felt that RFID was more convenient despite occasional detection issues.
"I like the RFID because it is easier, but sometimes it is hard to be detected."
He acknowledged the challenges with the Touch 'n Go system, especially when motorists fail to ensure sufficient balance in their accounts.
"Touch 'n Go is easy to use, but a traffic jam can happen (if someone does not have enough balance in their account) and needs to reload their card. And the toll lanes are sometimes down."
Zulkhaireen used to use SmartTAG, but now prefers RFID as it is integrated with the Touch 'n Go e-wallet.
"For SmartTAG, sometimes the card does not have enough balance. RFID automatically deducts from the Touch 'n Go e-wallet."
He welcomed the MLFF system, saying he believed it could reduce traffic congestion.
"It would be easier as it can detect from afar, especially for people going to work in the morning. The roads will not be so jammed.
"Now, it is often jammed because people need to inch forward (for the RFID to work)."
Mior Mohd Adib, 34, a SmartTAG and RFID user, said he was loyal to SmartTAG, citing fewer issues compared with RFID.
"It is easier compared with having to take out the Touch 'n Go card," he said, adding that he would welcome a transition to the MLFF system.
For Sahudin, 52, who uses both RFID and Touch 'n Go, he said both systems have served him well.
He acknowledged that the MLFF system could reduce congestion, but he preferred the current toll plaza system for its transparency.
"With the current toll plazas, we are informed about the amount we are paying for the toll.
"If there is an emergency or if we are in a hurry and we are unaware of the balance, we could be in a bad spot."