KUALA LUMPUR: A bus driver's kindness has renewed faith in public transport workers as netizens commended his considerate actions.
In a post shared by X user @farhanajafri, the driver's details, which are displayed on the side windows of the bus, highlight his efforts to go the extra mile for passengers and celebrate his commitment to customer service.
The caption recounts a woman's first encounter with the driver who apologised for being late due to heavy rain, despite it being beyond his control.
The driver also demonstrated his commitment to passenger safety by beeping the bus horn upon arrival at stops to invite those waiting to board, a stark contrast to the typical behaviour of some bus drivers who often express frustration when passengers fail to signal their intent to board.
The post has garnered over 700,000 views and 20,000 likes on X, as netizens praised his commendable manners and outstanding customer service.
User @soneslovesoshi expressed a wish that the driver "has an easy life and only good things happen," while @yeolahv remarked that he should be recognised, commenting, "It is rare to find a bus driver like him, as most are fierce."
@HafidzHamzah7E even tagged MyRapidKL, urging them to give the bus driver an award for his kindness.
Other netizens shared their own encounters with the driver, with @airous2002 recalling, "I have ridden on his bus around Universiti Malaya; he always greets passengers and notifies them before the next stop. He even ranked among the top three bus drivers out of 1,300 in Kuala Lumpur."