I RECEIVED a red slip from Pos Laju a few days ago, which said it had attempted to deliver a package to me, but there was no one at my home to receive it. I did not think collecting it would be a problem.
I requested that Pos Laju deliver the package on a Saturday as I would be working. But its Puchong branch could not do so as its operating hours are only during the weekdays from 8.30am to 5.30pm, the same operating hours as my office.
This, despite the fact that the information on the slip stated that Pos Laju operates from 8.30am to 8pm from Monday to Friday and 8.30am to 5pm on Saturday, except for the first Saturday of the month and public holidays.
When I told the operator that I am available only during the weekends, he went silent. I asked if he expected me to take leave just to collect the package, to which he replied, “Yes”.
I am unsure what Pos Laju employees do all day, but the rest of the working population do not have the luxury of taking leave just to collect a package.
As I am aware of another Pos Laju branch that operates from 8.30am to 8pm, I requested that the package be sent to that branch so that I could collect it after work. The request was denied as the item was a registered item. This is ridiculous. How difficult can it be to move a registered item to another branch?
Pos Laju is riddled with red tapes that prevent it from providing an efficient service to its customers. It needs to consider reviewing its operating procedures and put the interests of its customers above all else. Inconsiderate policies must be repealed if it intends to compete with others in the industry.
As a service provider, it is Pos Laju’s duty to assist and facilitate its customers, not make their lives difficult.
R. T. J. H.
Puchong, Selangor