LETTERS: The glamorous and lavish looks of a private hospital might not reflect the quality of management and customer handling.
Some patients may in fact feel they are neglected.
I was at a hospital recently. I recall spending hours filling out admission forms and waiting for a bed. It seems the system is focused on procedures rather than personal care.
It was frustrating. I needed help urgently, but it felt like I was just another task on the checklist.
My aunt's child needed urgent treatment once. But she said the staff seemed distant. The admission procedure was formal and impersonal.
These show a common issue in private hospitals: the challenge of striking a balance between efficiency and giving compassionate care to patients.
Empathy is important for those receiving treatment at private hospitals.
A doctor is quoted as saying that "it's about understanding their emotions and showing that we genuinely care about their well-being. This connection can significantly impact their overall experience and recovery".
Regular supervision is essential to resolve the issue. This means a hospital must have guidelines that prioritise compassionate care.
Regular checks and patient feedback can help establish a culture of empathy in healthcare settings and keep institutions responsible.
Good medical treatment and compassionate care not only enhance patient satisfaction but also strengthen trust in healthcare institutions. Patients, regardless of condition, will feel valued and supported.
SWETHA NIVEDHA
Kuala Lumpur
The views expressed in this article are the author's own and do not necessarily reflect those of the New Straits Times