LETTERS: Most civil servants deserve the 15 to 42.7 per cent pay increase announced by the government.
But the rakyat is waiting to see how this will translate into better service. Will there be greater commitment to serve the public more efficiently, thoroughly, swiftly and with integrity?
In the past, people faced bureaucratic delays, unfair actions, abuse of power, misconduct, failure to enforce regulations and laws, and lethargy.
There have been many cases of civil servants ignoring calls and providing inferior service, but few faced disciplinary action.
Numerous complaints have been made about bureaucratic delays, inefficiency and poor maintenance culture.
Such dereliction of duty still persists even after action had been taken against 8,556 underperforming civil servants in 2022.
Additionally, 3,238 officials obtained a performance rating below 60 per cent a few years earlier.
While an increase in salaries is welcome, it is vital for civil servants to remember their duty.
It is essential for them to prioritise public welfare by addressing concerns, responding to complaints promptly, enforcing laws effectively and demonstrating commitment to their roles.
Public servants play a crucial role in upholding governance, maintaining order, and ensuring the wellbeing of the community.
Neglecting their duties erode public trust and confidence in government institutions.
To justify their higher salaries, civil servants must exhibit a strong work ethic, professionalism, and dedication.
By engaging the public, being responsive and demonstrating accountability, civil servants can improve community relations and enhance satisfaction.
TAN SRI LEE LAM THYE
Kuala Lumpur
The views expressed in this article are the author's own and do not necessarily reflect those of the New Straits Times