KUALA LUMPUR: Thailand has introduced a new law that will allow customers to open packages of goods bought online before paying for them.
The law, effective Oct 3, aims to protect consumers and logistics companies involved in cash-on-delivery transactions, according to the Bangkok Post.
Prime Minister's Office Minister Jiraporn Sindhuprai said the law will foster a fair business environment beneficial to both.
The new regulation, also known as the 'Dee-Delivery' law, allows customers to refuse payment if the items are damaged, defective, or do not match their order when they arrive.
The law was introduced in response to a significant rise in online scams, reported the Pattaya Mail.
There have been over 365,000 incidents in the past 18 months, leading to estimated financial losses of 45 billion baht (RM5.7 bil).
With its introduction, customers have five days to return damaged goods, with refunds processed within 15 days.
The law also requires delivery drivers to issue receipts immediately after payment, which must include buyer information, tracking numbers, and signatures. Drivers must document the customer opening the package.
Delivery companies must pick up rejected items within five days at no charge, investigate complaints, and refund valid claims within 15 days.
The new legislation serves as a safeguard against fraud, ensuring customers receive products that match their purchase value, said the report.