KUALA LUMPUR: Bank Islam Malaysia Bhd (Bank Islam) has urged customers who are heavily affected by Covid-19 to approach it to work out an arrangement, following the end the six-month moratorium in September.
Chief executive officer Mohd Muazzam Mohamed said Bank Islam empathised its customers and had been proactively adopting viable options to assist them in coping with the economic fallout from the pandemic that had affected small businesses and retail customers.
"These customers make up a sizeable portion of our financing portfolio. Covid-19 has brought upon us challenges that none of us anticipated before, and unfortunately, some have suffered greater than most," he said in a statement today.
Arising from this, the Bank Islam granted the six-month moratorium, and the customers will continue paying the same installment amount after the moratorium period.
"Within the six months of its implementation, Bank Islam has assisted more than 394,000 customers from all its customer segments."
"Strategic plans have been outlined, and the bank stands ready to ensure customers' financial needs are taken care of, and they are ready to navigate through this challenging environment. All they need to do is to come and talk to us," he added.
Customers are advised to visit the nearest Bank Islam branch for more inofrmation of its alternative payment solutions.