KUALA LUMPUR: Malaysia Aviation Group (MAG) has so far not issued any statement or notice either to the media or Malaysia Airlines Bhd's passengers asking them to bring their own meals onboard its flights.
The New Straits Times (NST) learnt that this stemmed from the misunderstanding of certain media publications on the recent frequently asked questions (FAQ) that Malaysia Airlines posted on its website on Aug 30.
"It (the FAQ) was taken out of context, especially for questions number 8 and 9. This does not mean that the airline would not provide (in-flight) meals to its passengers. It simply can't do that as the ticket purchased, whether it's one-way or return, includes the pricing for meals onboard the flight," an insider told the NST today.
"This is a full-service carrier (FSC) and a national carrier. It's not a budget airline where most of them don't allow passengers to bring their own meals because they sell their own food and beverages onboard their flights," the insider added.
Malaysia Airlines stated in its FAQ that "passengers may bring their own meals onboard subject to liquids, aerosols and gels (LAGs) requirements. LAGs must not exceed 100ml per the requirements for international passengers departing or transiting at international airports in Malaysia."
The carrier also said passengers with special dietary or medical requirements could bring their own meals onboard subject to the LAGs requirements at the departing airports on international flights.
It added that self-heating meals and non-halal meals are strictly prohibited in the FAQ section.
Malaysia Airlines is facing passengers' ire over its in-flight catering blunder, which has been dubbed the "Bring-Your-Own-Food" fiasco.
Twitter, Instagram and Facebook have been flooded with posts and comments from passengers who feel let down by the airline's service following the end of a 26-year relationship with its in-flight cater Brahim's Food Services Sdn Bhd.