KUALA LUMPUR: Affin Bank Bhd aims to boost its transaction handling capacity for both low and high-value transactions across all its banking platforms by over 20 per cent, following its partnership with software solution provider, ACI Worldwide.
Affin group chief operating officer Risham Akashah Kamaruzaman said this partnership is part of Affin's digitalisation initiative, which it has, allocated RM400 million in capital expenditure (capex) for this year.
"We anticipate up to a 75 per cent improvement in efficiency, thank you to the automation of processes and the elimination of manual actions.
"Our new platform will also enable us to handle up to 20 per cent more transaction volume, supporting our growth and scalability goals.
"With this increased capacity, we are well-positioned to meet the demands of a growing customer base and the evolving needs of the market," Risham said at the official signing ceremony of the partnership here today.
Under this partnership, the new enterprise payments platform is designed to streamline and enhance the efficiency of payment processes for enterprises, offering a centralised system that consolidates all payment instructions from various channels, converges high-value and low-value payments.
This will include Affin Delivery System (ADS), AffinAlways Retail Internet Banking and Mobile Internet Banking, AFFINMAX (Corporate Internet Banking platform), and ATMs.
According to Risham, the deployment of this platform will be carried out in phases, with full operational capability expected by 2025.
"This phased approach will allow us to ensure a smooth transition, thoroughly test each stage, and make any necessary adjustments to optimise performance," he added.