SUBANG JAYA: Digi Telecommunications Sdn Bhd (Digi) said it is on track with its planned 3G network shutdown, having successfully retired their 3G network in Kelantan, Terengganu, Pahang, and Sabah.
With the shutdown completed in these states, Digi has in tandem strengthened its 4G network with new sites and upgraded existing sites to deliver seamless connectivity and better quality of experience for customers.
Across Malaysia, Digi's 4G LTE and LTE-A network now covers 92.4 per cent and 75.3 per cent of populated areas respectively.
Digi will continue to ensure that remaining 3G device users are able to make the switch to 4G by deploying on-ground roving sales teams nationwide throughout the month to engage customers, creating awareness and offering affordable plans and 4G voice-over-LTE (VoLTE) capable devices.
Digi said the next planned shutdown will involve states in the Southern region (Johor, Melaka, and Negeri Sembilan) on Dec 16. This will be followed by the Northern and Central regions on Dec 20 and 22 respectively, and finally Sarawak on Dec 30.
Switch to 4G device and turn on VoLTE
With the shutdown of the 3G network, Digi urges users to ensure that they are using 4G devices, with the VoLTE function activated, to stay connected seamlessly. They can easily check whether their phones are 4G VoLTE compatible by sending an SMS "4G" to 28282 or by checking the VoLTE-compatible device list.
The can also SMS "LTE" to 20000 to check if their SIM card is 4G-friendly. To request for an upgrade to a 4G SIM, customers can visit their nearest Digi Store or Digi Kiosks if necessary.