KUALA LUMPUR: IKEA Malaysia is extending its return policy from the current 100 days to 365 days to provide their customers more time to exchange or return their products after purchase.
The shift aims at giving customers greater flexibility when making a purchase at Ikea.
The new 365-day return policy will allow Ikea’s customers more room to make the right decision for their homes. This flexibility ensures a more enjoyable and less stressful shopping experience.
“In today’s digital age with well-informed customers, we have to proactively reassess our current policies in order to deliver a positive experience.
“At the end of the day, we want to provide our customers the best end-to-end journey at Ikea and our new return policy is a step in that direction,” Ikea Southeast Asia Deputy Managing Director Mike King said in a statement today.
Ikea Malaysia is the first home furnishing retailer to introduce a 365-day return policy for all customers here.
The original receipt will be required, and refunds will be processed in the same mode of payment. Exclusions do apply to items like used bedding, plants, goods ordered to specifications, and products bought from the As-is section, among others.
For more information on the exchange and return policy, please refer to Ikea.my/returnpolicy.
– BERNAMA