KUALA LUMPUR: E-commerce platform company, Shopee said its services will continue during the restricted movement order imposed by the government to contain the spread of Covid-19 in the country.
In a notification message sent out its users, the company said Shopee Mart will operate as usual with a next-day delivery commitment to fulfil its customers' daily necessities during this period.
It said that although all Shopee logistics partners namely - Shopee Express, J&T Express, Poslaju, DHL eCommerce. Ninja Van – will be operating as usual but do expect delays in receiving orders, especially those who have placed their orders with office as delivery address.
“If your parcel(s) are already shipped, you can get in touch with the couriers quickly to request for re-routing; if re-routing request is not possible, you will be required to collect your parcel(s) at the designated courier branch which will be updated in the parcels’ delivery statuses accordingly.
“If you do not want to wait for the delayed shipments or call for a re-route or don’t want to collect your parcel(s) or from the designated courier branch, you may cancel your order from your end,” it said.
In ensuring the safety of the users, Shopee said it is also working closely with its sellers and logistics partners to ensure precautionary measures such as parcel sanitisation.