KUALA LUMPUR: Following allegations on the lack of security pertaining to their banking system, CIMB maintains their system remains secure and there has been no system breaches.
Earlier today, a non-governmental organisation called on CIMB to answer the issue affecting customers who had their accounts frozen since Jan 24 due to a technical glitch. The NGO had claimed 200,000 customers were affected.
In a statement to the New Straits Times tonight, CIMB said the issue affected a limited number of CIMB customers and not 200,000 as reported.
"As clarified earlier, there was a processing error related to a specific third party financial remittance service, that led to transfers made to our customers being accidentally processed twice.
"This resulted in affected customers receiving duplicate credits into their account, i.e. a duplicate transaction which effectively doubled the total amount of funds received by the customer. Funds for the duplicate transactions were drawn from the bank's own money, not the sender nor the receiving customer.
"In line with banking practice for such occurrences, we had placed a hold and earmarked the duplicate amount that was processed, in order to recover the mistaken payments made to affected customers' accounts.
"We would like to reiterate that these accounts were not frozen, and customers were still able to utilise balance funds in excess of the earmarked amount placed on hold. As of today, no monies have been debited from the affected customers' accounts.
"We are also working closely with affected customers to ensure a fair and managed resolution. This includes providing clear evidence and documentation of the double credits in their bank statements and formulating flexible repayment schemes based on the individual circumstances," CIMB said.
The bank also said they set up a dedicated hotline for customers to contact at 03-2295 6188 apart from their normal customer call centre which can be reached at 03-6204 7788.