KUALA LUMPUR: The long waiting queue for travellers at the immigration clearance at Kuala Lumpur International Airport (KLIA) yesterday has received flak from Malaysians on social media.
Many of the netizens also shared their unpleasant experience of waiting for hours at several airports in the country.
They said the long wait could have been avoided if a systematic process was done at each airport.
Facebook user Dingum Ting (@dingumting) said there was no improvement towards the long-standing issue even even though it had been raised by several authorities.
"Our minister already warned last month and yet there is no improvement at all. Malaysia's image is already tarnished by our immigration.
"It sucks as millions have been spent to improve the system. The Home Minister, please act on it fast."
User Oon Kin Khong (@oonkinhong), meanwhile, said travellers visiting Malaysia could lose interest in visiting the country due to the long wait.
"This (the long wait) is the first impression given to foreigners. Buck up or we will soon lose tourists to neighbouring countries."
At the same time, another user Daniel Goh (@danielgoh) said the country was known for its slow maintenance and upkeep of its system.
"Malaysia is excellent in building infrastructure, but one of the worst in the world in terms of operation, upkeep and maintenance."
Yesterday, NST reported that many travellers arriving at KLIA had waited between one and three hours to go through immigration clearance.
Many of the tourists who were waiting in the long lines said they became irritated with the delays, which they felt could have been avoided.
Previously, Tourism Minister Datuk Seri Tiong King Sing has also called out the Immigration Department for slow checking procedures at KLIA for incoming travellers.
NST has also reached out to Tiong for further comments.