KUALA LUMPUR: Perusahaan Otomobil Kedua Sdn Bhd (Perodua) has conducted a comprehensive investigation regarding the issue of a Perodua Bezza car that malfunctioned within eight hours after being purchased by a clerk.
Perodua Sales chief operating officer J.H. Rozman Jaafar said they provided a guarantee to prioritise the customer's case.
"We wish to notify the public that we have been in constant communication with her since October last year.
"Since then, we have taken several actions to resolve the matter including offering her a courtesy car and we have proposed to buy back her car," he said in a statement.
Earlier, it was reported that the clerk, Nagakanni Subramaniam, 31, said she was paying the monthly loan instalment of RM537 for her new car loan, even though it is currently stranded at a service centre.
Following the incident, she applied for a replacement for a new car before being asked to wait for a decision from its headquarters, which could take two weeks to a month.
Nagakanni was reported to have said up to now, she has not received any response from the car manufacturer even though the period has exceeded two months.
Adding further, Rozman said Perodua denied any allegation that no action had been taken to resolve the issue.
"A thorough investigation is underway regarding the issue and we will share the details in due time.
"We apologise for any inconvenience caused and thank you for your understanding," he said.