PETALING JAYA: MBSB Bank Berhad (MBSB Bank) said that it is actively collaborating with authorities to ensure a swift and thorough resolution of the illegal withdrawals case in Kota Kinabalu.
This follows a comprehensive internal review which prompted the initial police investigation of the case.
"Our priority is the security and trust of our customers. We are working closely with the authorities to ensure the perpetrators are brought to justice. We have refunded all monies illegally withdrawn from the affected customers' accounts," it said in a statement.
The incident involved a syndicate that colluded with certain staff members, now in police custody, to carry out the illegal withdrawals authenticated through forged National Registration Identity Cards (NRICs).
"MBSB Bank is committed to maintaining the integrity of banking security for all our customers and will continue to work with the police and relevant authorities to ensure that those involved face the full consequences of their actions," it added.