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Local language skills crucial for social media moderation - Teo

KULAI: Content moderators on social media platforms should have a good grasp of the language, especially that of the locals, and the English language.

Deputy Communications Minister Teo Nie Ching said this was to allow the platforms to better monitor and understand content uploaded by users that may violate the law.

She said most social media users in the country upload content in Bahasa Melayu, Mandarin, or Tamil, compared to English.

"Existing social media platforms need moderators who have a good command of local languages; it is difficult when they are not from Malaysia or need help understanding the languages.

"It would be difficult for them to determine whether there are possible crimes committed on their platform if they don't understand the content," she said when met at the Communications Carnival 2024 at Hutan Bandar Putra today.

Meanwhile, she said, the TikTok account of the school bus driver recording a video and calling a primary school student his "crush" had been deleted.

She said the ministry would continue cooperating with the police to monitor content of such nature.

"We have asked the platform to remove the content after police gathered information and evidence.

"Kudos to the police as they have arrested the account owner."

The Kulai member of Parliament reminded users to exercise discernment in posting content involving others, especially children, as it is against the Child Act 2001 and could lead to risky situations.

"According to the act, (we) can't share any information or images of the (children's faces) that could be abused and cause danger; others may learn of their whereabouts, their school and other details.

"We advise parents to think about the content they wish to upload. The content could be exploited with the advancement of artificial intelligence or deep fake technologies."

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