IPOH: The Communications Ministry has directed the Malaysian Communications and Multimedia Commission (MCMC) to address concerns raised by users of TikTok regarding missing funds from e-commerce accounts on the platform.
Minister Fahmi Fadzil described the complaints as a troubling "trend" and called for a thorough investigation to identify the cause before taking further action.
"We understand that many Malaysians, including those running micro, small, and medium enterprises (SMEs), rely on platforms like TikTok for business. If this trend is as concerning as reported, I have asked MCMC to engage with TikTok to fully understand the issue before making any announcements," he said.
Fahmi was responding to social media posts about TikTok users claiming that funds in their e-commerce or TikTok Shop accounts had disappeared or been reduced without any transactions, with some users reporting losses of hundreds of thousands of ringgit.
He told reporters this after attending the Perak Economic Outlook 2025 event at the Casuarina Hotel @ Meru today, which was officiated by Perak Menteri Besar Datuk Seri Saarani Mohamad.
Also present were MCMC chairman Tan Sri Mohamad Salim Fateh Din, and senior advisor Tan Sri Mohd Annuar Zaini.
The event also included the signing of a memorandum of understanding (MoU) between MCMC and Digital Perak Corporation Holdings (Digital Perak).
The partnership aims to enhance smart city elements, including digital infrastructure, cybersecurity, and e-commerce capacity building through training programmes at National Information Dissemination Centres (NADI) across Perak.
The MoU also focuses on advancing Perak's digital infrastructure to support the state's Smart State status, attract investments, and foster an inclusive digital economy.