KUALA LUMPUR: The Malaysian Anti-Corruption Commission (MACC) today launched its newly enhanced Customer Charter.
Its chief commissioner, Tan Sri Azam Baki, said the objective of the enhancements was to establish the graft busters as a world-class anti-corruption agency and to ensure its services meet the high expectations of the public.
"The last revision of the MACC Customer Charter was in 2015, and it remained in use until last year.
"This improvement is a testament to MACC's commitment and assurance to its customers and stakeholders that its service delivery will adhere to established quality standards," he said during his address at the monthly assembly held here today.
Among the key enhancements in the new Customer Charter are: responding to corruption-related complaints within 24 hours of receipt, providing complainants with updates on the status of investigations within 28 working days, and ensuring the confidentiality of whistleblowers' information and identities in accordance with applicable laws.
"Other improvements include issuing integrity screening results via the Integrity Screening System within 14 days and responding to requests for anti-corruption education programmes within five working days.
"Additionally, MACC will provide feedback on applications for domestic and international programmes within seven working days and update the Corruption Offenders Database with information on convicted offenders within 14 working days of court sentencing."
Azam added that with MACC's 2021-2025 Strategic Plan, three main directions and strategies are being focused on to achieve a corruption-free nation.
They are strengthening effective enforcement (operations sector); comprehensive anti-corruption prevention (prevention sector); and cultivating integrity (management sector).