LETTERS: The call by the newly appointed Chief Secretary to the Government, Datuk Seri Shamsul Azri for a review of outdated rules and regulations is a crucial step toward enhancing integrity, honesty and accountability within the civil service.
As he has said, outdated policies, regulations and SOP could potentially lead to abuse of power and allow opportunities for malpractice and graft.
Outdated regulations can also hinder the civil servant's ability to respond to modern governance challenges effectively.
A thorough review will also allow for the identification of obsolete practices and create opportunities to adapt new regulations that are better suited in the fast-changing work and social environment.
A comprehensive review could result in stronger oversight mechanisms, contributing to better management of public resources and cutting down on unnecessary expenditure.
May I suggest that the review process also involve other stakeholders including civil society organisations and citizens for which we can create a social media platform.
This could eventually result in a more comprehensive and representative environment for the benefit of all.
That brings to mind the issue of an Ombudsman.
What has happened to the plan, announced some time ago, to establish Ombudsman Malaysia to replace the Public Complaints Bureau?
Such a body was to have been an independent body to resolve public complaints regarding specific Government departments and processes.
Such a body is of significant importance for promoting transparency, accountability, and good governance within the civil service.
The Ombudsman would also hold government agencies and officials accountable for their actions and ensure that they adhere to ethical practices and standards.
The Ombudsman could act as a mediator between citizens and the government.
He or she would thereby empower citizens, ensuring that their rights are respected and upheld.
In the process of improving service delivery, the government could even pursue the further application of artificial intelligence and other technologies.
This could significantly enhance efficiency and effectiveness while reducing reliance on manpower.
Artificial intelligence (AI) can automate repetitive administrative tasks such as data entry, processing applications, and managing records. This would allow civil servants to focus on more complex and strategic work, thus improving productivity.
AI can analyse large datasets quickly and accurately, and provide insights that assist in decision-making, thus enhancing the quality of public services.
AI can also be used to predict demand for various services, enabling better resource allocation.
The use of AI and technology in our civil service can lead to more efficient operation, improved service delivery and a reduced need for manpower.
Datuk Seri Shamsul has taken the right steps. Follow up action is now required.
TAN SRI LEE LAM THYE
MEMBER OF MALAYSIA INTEGRITY INSTITUTE
The views expressed in this article are the author's own and do not necessarily reflect those of the New Straits Times