KUALA LUMPUR: Airasia Group Bhd has extended the credit account validity period to three years from the date of issuance for all of its guests with a valid credit account issued before June 30 this year.
AirAsia chief customer happiness officer Adam Geneave said it understood that their travel plans might have changed given the current circumstances.
Hence, the extension as well as providing the flexibility to make future bookings at any time, for any destination and on any AirAsia-operated flight - even during the peak travel seasons.
"The credit account can also be used to purchase baggage allowance, seat selection, inflight meals, insurance, pay for government taxes and fees as well as other optional services.
"Credit accounts are not limited to the person on the original booking and can be used to pay for other people's flights," he said.
The extension is only applicable for direct online bookings made via airasia.com or the airasia Super App.
"For group bookings or those made with travel agents, guests may refer to the respective booking agent for further assistance," it said.