KUALA LUMPUR: Sunway Pyramid has introduced Malaysia's first Internet of Toilets (IoT) system for a seamless user experience.
This is part of the mall's move towards digitalisatio. The first initiative was the Sunway Smart Parking for cashless and ticketless system in its parking area as well as an integrated Customer Engagement Hub to address customer needs wherever they are.
Sunway Pyramid's partnership with Singapore's Rigel Technology allows the smart toilet system to optimise commercial toilet performance with the IoT system via data collection.
With the previous maintenance system, supervisors often have trouble with cleaning performance, faulty equipment, and breakdowns as well as ineffective communication with the technicians that cause users' underwhelming experience.
The challenges can now be addressed with the IoT system that will be deployed in Sunway Pyramid this month.
Sunway Pyramid's general manager, Jason Chin said Sunway has always been an advocate of smart cities and sustainable townships.
"Our venture into the IoT system complements this concept that encompasses a holistic vision, going beyond just being environmentally friendly.
"Another aspect is in elevating experiences for our customers, which translates to providing excellent facilities and high-performance facility management. That's what we aim to achieve with IoT," he said.
The new technology will manage the toilet's performance via sensors and monitors attached to consumables such as soap, paper holders, paper towel dispensers and waste receptacles, main water fittings comprising taps, urinals lavatories, and push valves, as well as environmental monitoring such as air quality, temperature humidity, people counter and interactive feedback pane
Furthermore, the ammonia sensors will timely detect ammonia to prevent foul smells.
The data will be transmitted to a cloud service that can be managed and tracked through a web platform and mobile smart app.
Now, the management team will get to monitor the washroom performance, water consumption, and other data that detect anomalies and faults, which can be addressed to reduce downtime, lower cost and reduce water consumption.
It also optimises maximum workforce productivity, notifying the cleaners of urgent attention in terms of cleanliness, replenishing materials, and instant work allocation.
"We recognise the need to constantly innovate to meet the demands of our customers. From Sunway Smart Parking to Customer Engagement Hub and Sunway eMalls, our journey in digitalisation, innovation, and technology has just begun," said Chin.