BUTTER WORTH: Lingkaran Luar Butterworth (LLB) Sdn Bhd has opened a domestic inquiry into a Sungai Nyior Toll staff for allegedly uttering the word ‘paria’ (outcast) to a customer.
LLB Human Resource officer Norlina Mohd Saiadin said her team had spoken to the customer yesterday, when the latter lodged a report at their office in Bagan Ajam.
She said during the discussion, LLB had apologised to the customer and assured him that action would be taken against the staff.
“The customer told us he will not lodged a police report or make the issue viral. However, late last night I saw that the issue became viral,” she said when contacted.
Norlina said she would discuss with their management and most likely arrange another meeting with the customer, to settle the issue.
A Facebook user named Ravi Chandran posted on his page, claiming that at about 9.15am yesterday a staff at the Sungai Nyior Toll Plaza had called a customer, who is a taxi driver, a ‘paria’.
He said the incident took place after the taxi driver admonished her on charging him for the Class 1 price, for private cars, instead of the Class 4 price, for taxis.
Ravi also claimed that this was not the first time the tolls staff had charged customers wrongly.
“I advise the toll staffs not to play with their handphone while working and to respect customers of different races. They money the customers pay are their salary,” he added.
Ravi also posted a video of the incident, which shows the security guard at the Sungai Nyior toll plaza shouting at the taxi driver, asking him to leave the area.
The security guard, from Shelter Security Sdn Bhd also shouted at the taxi driver asking him to lodge a police report against him. The security guards also badgered the taxi driver for his address, saying he wants to look for the taxi driver if he loses his job.
The 9.32 minute video also shows another officer apologising to the taxi driver and advising the toll staff and security guard to behave and apologise to the taxi driver.