KUALA LUMPUR: A woman has taken to social media to express her disappointment and frustration after the Honda HR-V that she bought brand new in August last year got spoilt after just two weeks of driving it from the showroom.
The upset woman, Noriya Mamat, was moved to share her own problem and the issue she has been facing following what happened to Nagakanni Subramaniam and her Perodua Bezza that she bought new as well which got spoilt after just eight hours of taking delivery of the car.
Nagakanni's problem and issue saw the light at the end of the long and dark tunnel after it went viral and many netizens and members of the public criticised Perusahaan Otomobil Kedua Sdn Bhd (Perodua). The national automaker later agreed to buy back the spoilt Perodua Bezza vehicle at full price.
Noriya shared her experience through a post on Facebook, saying that she took delivery of her brand new Honda HR-V on Aug 26 last year. She began having problems with her car after sending it to the Gong Badak service centre on Sept 2 last year.
She said that the disappointing and frustrating situation she faced was worse as the Honda Service Center informed her that they could not detect the problem that was plaguing her car.
After two days out of the service centre, the HR-V experienced a few problems such as the front headlights could not be adjusted properly, lights blinking from the meter console apart from the emergency lights also lighting up.
"We sent the car back to the service centre for a week. And I had to go back and forth to the service centre while I was heavily pregnant.
"What made me very disappointed and frustrated is after giving birth, my car is still spoilt and the excuse given by the service centre was that they could not detect and find out what the problem was," she said.
Following the issue plaguing her new car, Noriya shared that she was given a replacement car in the form of a Perodua Myvi which she claimed was not in a good condition before it was replaced with a Honda City which she has been using to go around and move about from the clinic and to the hospital.
After four months of her Honda HR-V languishing at the said service center, Noriya said that she was informed that the problem and issue with her Honda HR-V could not be resolved.
"On Jan 10, I was contacted by Honda Malaysia's headquarters. They told me that the car will be brought to Kuala Lumpur for a month to troubleshoot and determine what the problem is.
"What I want is justice and fairness for myself. I have to fork out RM1,500 a month for the car installment, a car that I bought new which I am unable to drive and use because it has a problem that is unknown. I am disappointed, frustrated, because why did it take so long for Honda to act in such a case like mine," she said.
Meanwhile, a spokesperson for Honda Malaysia said that they are prioritising on resolving the continuous, unknown problem plaguing Noriya's Honda HR-V 1.5 Turbo as best and as quickly as possible.
"We have been in direct communication with the said customer and we are in the midst of carrying out a thorough and wholesome investigation regarding this case.
"Our priority is to resolve this issue as quickly as possible," said the spokesperson.