KUALA TERENGGANU: A duplicate key had to be used to free six people, including two children, trapped in a lift that suddenly malfunctioned today.
The incident took place at the Ladang Tanjung apartments here at around 11.50am.
Jalan Kota Fire and Rescue Station chief, Senior Assistant Fire Officer (PKPgB) Yahaya Hanapi @ Nasir, said two units, including an ambulance, were dispatched after receiving an emergency call about six apartment residents trapped in a lift around 12.03pm.
He said that they had to use a duplicate key to open the lift doors on the third floor and free the six occupants, including a married couple.
"The trapped individuals included two adult men aged between 31 and 40, two women aged 39 and 40, and two children, a boy and a girl, aged between six and 10.
"They were travelling in the lift from the third floor of the 30-storey building to the ground floor," he said when contacted today.
Yahaya further explained that no injuries were reported among the six individuals who were trapped for around 30 minutes.
"There was no damage to the lift doors as we did not use any tools to pry them open.
"We had to use the duplicate key, which was brought by the operation leader, to open the lift doors and free the trapped occupants," he said.
It was understood that during the incident, the building supervisor was not on-site and had not left the lift door duplicate key in the emergency box.