KUALA LUMPUR: MPI Generali Insurans Bhd has introduced a free car pickup and dropoff (PnD) service to its motor insurance policy customers to ease their car servicing experience.
The company said it was the first insurer in Malaysia to provide the service which was aimed at delivering a fast, safe and innovative vehicle assistance service.
MPI Generali is set to provide the PnD service to its existing motor insurance policyholders in Malaysia with a sum insured of RM50,000 and above.
Chief executive officer (CEO) K.G. Krishnamoorthy Rao said it was imperative for the company to both innovate and stay ahead of the curve, especially in the area of insurance after the pandemic.
"While we are confident of growth trajectory in 2022, we intend to distinguish ourselves by being the first in Malaysia, to offer the car PnD service to our policyholders for free.
"Covid-19 has changed the landscape of work. The future of work is one of hybrid and this is where safety, convenience and technology that have a role in reshaping the way we look at auto servicing.
"Customers only need to access an app or a portal to have their cars safely picked up, serviced and brought back at no charge," he said.
He said this would have a positive impact on its revenue targets, as it aimed to grow by 20 per cent within a year.
The service is a joint initiative with Europ Assistance, the assistance company of the Generali Group.
The PnD facility covers the logistics handling of the car for a range of services, from regular car servicing, a car wash or polish and minor accident fixing, for an unlimited number of times per year.
It is currently available in Kuala Lumpur and Selangor on Monday to Saturday for active MPI Generali private car comprehensive policyholders.
Europ Assistance Malaysia CEO Philippe Demangeat said it had seen very promising growth in the area of PnD in Malaysia since it started.
"Collaborating with MPI Generali will accelerate our development in Malaysia while providing differentiating and innovating services to MPI Generali customers.
"Having operated in Europe since 1963, and in Asia for the last 30 years, our experiences have justified this digital direction in automotive assistance, particularly across Asia.
"Here, in Malaysia, there is an addressable market of 15 million cars, which allows for scalable deployment, creating economical services for all," he said.