KUALA LUMPUR: Hani complains that she has been trying to buy a SmartTAG device since November at many toll plazas.
She said she was told to order the device on the Touch ‘n Go careline or website. However, the firm said it was out of stock.
“What is the reason for the limited stock? It would be great if the company could explain the situation to the public,” she said.
She asked if the SmartTAG devices would be available this year or whether there would be new devices.
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Overwhelming demand for SmartTAG devices from October to last month left the device in limited stock.
Touch ‘n Go Sdn Bhd chief executive officer Syahrunizam Samsudin said it had since made efforts to provide the devices at its hubs.
He said customers could buy the device by visiting Touch ‘n Go hubs at Bangsar South and NuSentral in Kuala Lumpur and at Wisma Nufri in Johor Baru.
The firm also accepted online orders via its careline at 03-27148888.
For details on the Touch ‘n Go payment system, or any of its products and services, visit www. touchngo. com.my., follow the @MyTouchnGo via Facebook and Twitter, SMS TNG