KUALA LUMPUR: Members of the public can now call National Scam Response Centre (NSRC) at 997 to report online financial scams.
NSRC is a joint effort between the National Anti-Financial Crime Centre (NFCC), Police, Bank Negara Malaysia (BNM), the Malaysian Communications and Multimedia Commission (MCMC), as well as financial institutions and the telecommunications industry.
The NSRC focuses on online financial scams including phishing scams, Macau scams, malware attack scams, package delivery or parcel scams and love scams.
Minister in Prime Minister's Department (Parliament and Law) Datuk Seri Dr Wan Junaidi Tuanku Jaafar said the NSRC brings together the resources and expertise of these institutions to combat cyber financial scams more quickly and effectively.
"In order for NSRC to take effective actions particularly to block the flow and disposal of the victims' money, they can immediately contact their respective bank's 24-hour cyber fraud hotline or NSRC at 997 which will operate from 8am to 8pm every day.
"The immediate action of contacting the bank or the NSRC is very important to enable action to block withdrawal of the victim's money from the banking system," he said in a statement today.
During the tabling of 2023 Budget on Oct 7, the then Finance Minister Tengku Datuk Seri Zafrul Tengku Abdul Aziz announced setting up of the NSRC to deal with online scams or frauds that have become a global problem and an increasingly serious issue in the country.
Wan Junaidi said to facilitate enforcement action, victims would be required to provide details on the incidents during their calls with banks or NRSC.
"This includes the communication details between victims and suspects and transaction details such as account number, involving banks and amount that involved."
He also reminded all to be always vigilant when receiving calls from someone claiming to be enforcement authorities or someone offering questionable services.
"NSRC, or agencies under NSRC or banks will not call you to ask for private banking details such as PIN, TAC and OTP.
"Always make necessary checks to verify the facts when contacted by such parties. Call NFCC at 03-88613830, police at 03-26101222 and BNM at 1-300-88-5465 for further details on NSRC," he said.
Link to NSRC FAQs: https://nfcc.jpm.gov.my/index.php/soalan/mengenainsrc