KUALA LUMPUR: Telekom Malaysia Bhd's (TM) enterprise and government sector solutions arm TM One has reinforced its commitment to enable Melaka's digital and sustainable development via collaborations with local agencies.
TM One is working with Majlis Perbandaran Alor Gajah (MPAG) and Syarikat Air Melaka Bhd (SAMB) to deploy digital solutions to support the state's economic growth and aspirations to become a model smart city.
TM One also recently welcomed Melaka chief minister Datuk Seri Ab Rauf Yusoh to TM Response Centre Melaka, one of three facilities that supports emergency responses across Malaysia.
The centre has over 150 personnel who manage emergency response calls 24/7, ensuring quality control, technical support and data management.
Handling over a million calls every month, the centre serves as a critical national infrastructure that connects citizens with emergency responders, reinforcing public safety and security.
TM One executive vice president Shazurawati Abd Karim said Ab Rauf's visit and strategic partnerships with MPAG and SAMB underscore its expanded role in Melaka's digitalisation journey.
"These essential services contribute to the state's aspirations to enhance public safety, operational resilience, and sustainable urban growth, and are significant steps toward realising Melaka's vision of becoming a premier smart city.
"This is part of TM's aspirations to become a digital powerhouse, leveraging our offerings to help government agencies improve the quality of life for Melaka's citizens," she said.
In partnership with MPAG, TM One introduced the Local Urban Observatory (LUO) smart solution, a data-driven platform designed to elevate urban monitoring and decision-making in Alor Gajah.
The five-year collaboration integrates real-time data analytics, predictive insights, and public service tracking capabilities, enabling MPAG to monitor critical urban metrics and gain insights on infrastructure management, public services and environmental sustainability.
To modernise Melaka's water management services, TM One was appointed by SAMB to provide smart workforce solutions.
Leveraging the open innovation platform and a range of digital tools including workflow and job assignment software, the solution enables efficient task allocation and tracking for improved metering, restoration and contractor management.